Terms & Conditions

The purchase of products from Soak&Potion UK (henceforth known as ‘The Company’) is governed by these terms and conditions. By submitting an order you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

All goods are subject to availability and we will endeavor to inform the customer of any items that are unavailable as soon as possible. Products may vary slightly in colour and/or weight from the described item, as each one is individually hand made.

The Company will not be liable in respect of customer or third party recipient failure to comply with product safety instructions resulting in willful damage to/or loss of whether direct or consequential to personal property.

Breakage Claims, Incorrect Orders and Goods Not Received
If the goods supplied are damaged or are not what you ordered The Company shall have no liability to you unless you notify The Company of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained or alternatively the goods can be refused upon delivery and will be returned directly to us.

If you have not received your goods within 7 working days from the order/invoice date please notify The Company.

Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email to: contact@soakandpotion.co.uk and it should be made clear if you require a replacement or a refund. Once these conditions have been met The Company’s options would be to issue replacement goods for non-deliveries and damaged goods or refunds which will remain at The Company’s discretion.

Back Orders
While we endeavor to maintain good stock levels of the items on this website, we can not always guarantee to have everything available and in stock. We reserve the right not to process remaining small back orders if it is uneconomical for us to do so.

We accept online payments from Visa, MasterCard, Maestro, Switch and Solo via Paypal. We do not accept payment via Cheque. All prices are inclusive of VAT and we reserve the right to amend prices at any time. The total cost of your order is the price of the products plus delivery charges as quoted on the checkout of the website and also on your order confirmation. The displayed price on the order confirmation is the amount in pounds sterling that you will pay.

Order Cancellation
You are entitled to cancel your order at any time within 14 days from date of delivery provided you or the recipient notify us by email to: contact@soakandpotion.co.uk within this period and providing the goods remain unopened and unused. You have a further 14 days from the date of cancellation to return the goods provided they are in unused condition.

Should the complete order be returned, outward shipping costs will not be refunded.

You will be liable for any postage costs incurred as a result of returning an item to The Company. A refund can and will only be given for items returned upon an inspection prividing the items are in perfect condition.

You may also cancel your order at any point prior to your order being marked as dispatched. This will incurr no extra cost. If you wish to cancel your order after the order has been marked as dispatched but before the item has left us you will be charged the cost of outbound delivery plus a £5.00 re-stocking fee.

Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our products.

We reserve the right to edit and/or amend these terms & conditions at any time.